Easiest way to contact us is by filling the form below.
These terms are valid from July 1st 2017.
Webstore sells product to selected European countries, Finland, Sweden, Norway, Germany and Austria. For deliveries to other countries please contact us via email. Within European Union the prices include Finnish VAT 14%/24%. We reserve the right to changes in prices, delivery costs and terms & conditions on delivery.
Select products in our webstore and pay your shopping cart with your choice of payment method. The minimum order limit is 30 euros. All customer information you will provide for the order is treated confidential.
When making orders we expect you have read and accept these terms and conditions.
Our shop payments are managed by Klarna Checkout service, which is an easy-to-use and safe way to shop in our store. It's easy to fill in your details and then you can already choose the best payment method for you.
You have the following payment methods available: Visa, Mastercard, Bank transfer (some countries). By using the Klarna Checkout service you accept the terms and conditions of Klarna AB (556737-0431, Norra stationsgatan 61, 113 43 Stockholm) which you can review at the checkout.
When we have received your order, we will send confirmation by email. Please review the order confirmation carefully. If any questions please contact our customer service by email. Always include your customer and order ID from the confirmation in your email.
Delivery costs include all posting and packaging costs. The exact delivery cost will depend on items in your shopping chart and total weight. Please select the most suitable delivery method for you.
Delivery to Finland: <2kg 5,90€, <30kg 14,90€
Delivery to Sweden, Norway, Germany and Austria: <2kg 23€, <10kg 33€, <30kg 68€
We strive to deliver products as quickly as possible and to send on the day of the order. The approximate delivery time is from one day to one week, but usually the product will reach you in a couple of days. If the product is temporarily out of stock, we will contact you.
Right of withdrawal
You have the right to cancel this contract within 14 days without announcing the reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to use your right of withdrawal, you must notify us about your decision to cancel the contract in an unambiguous way (for instance, by mail or email
In order to follow the deadline of the return period, you must send us the notice of return before the return period ends.
Implications of Returns
If you decide to cancel this contract, we will return you all transactions we have received from you, including shipping costs (but excluding additional costs from using a different shipping method than the most affordable one recommended by us by default), without delay and in any case within 14 days counting from the time we received your notice of return. We will perform the refund using the payment method you used in the original transaction, if you have not explicitly agreed otherwise, and in any case at no additional cost to you.
You must send the goods back without delay and within 14 days from sending the notice of return. You will have followed the due date, if you send the goods back before said 14-day period ends.
You are only responsible for the kind of value decrease of goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
For unclaimed parcels, which are returned to us (outside Finland), we will charge the return delivery costs. This amount will be deducted from the sum you have paid us and which we will return to you.
If you have received a wrong item or a defective item, please get in touch with our customer service via email within 14 days. Do not send the the product back to us, before consulting us first. When contacting us, please state clearly the original order number, your name, the original delivery address, the pick-up address and the item(s) with manufacturing flaws or defects. If the item you have ordered is not available anymore, we will refund your purchase.